We received an inquiry from merchants on how to solve the problems of different delivery costing for different quantities of items. Thus, we have updated the Form with this Advanced Delivery Costing feature.

A. What is Advanced Delivery Costing?

The Advanced Delivery Costing feature allows merchants to specify the exact delivery price based on the delivery location and quantity of a product. Let’s say a customer wants to buy 1 item with a delivery cost of RM6.00, thus, when the customer decides to buy 3 items instead, the delivery cost can be specified to RM18.00, and not RM6.00.

B. What are the supported locations in the Advanced Delivery Costing feature?

For the time being, the locations can be specifed to:

1. Peninsular Malaysia

2. Sabah

3.  Sarawak

4. Singapore

5. Brunei

6. Others

C. What if my delivery is to other countries not listed, like Indonesia ?

You can choose to insert the delivery cost in the “Others” field.

D. Does this mean that I need to have one flat rate for other countries?

Yes. We advise you to have one flat rate that applies to all countries that are not listed.

E. Does the Advanced Delivery Costing support multi-currency?

No. The current currency is still in RM (Ringgit Malaysia). This is because the delivery cost is paid in RM and is still paid from Malaysia.

F. How to set the Advanced Delivery Costing?

Here are the steps on how to set this feature.

1. Add your product as usual. Read here for details on how to add products.

2. Next, go to Product > List

3. On the list, click on the product that you have just added / the product that you want to set to the Advanced Delivery Costing feature. Click at the product name.

4. When the product detail page appears, scroll down to the bottom end, and click “Edit Product”.

5. You are now in editable mode. Scroll down to the Advanced Delivery Costing table, and insert your cost accordingly.

6. When you have finished, click “Confirm Changes”.

7. Go back to your Unique Payment Form, and check the new delivery pricing. It should reflect the cost that you have just updated. Below are some screenshot examples on the updated cost.

Quantity 1 = Delivery RM10.00

Quantity more than 5 = Delivery RM20.00

Delivery cost change to RM80.00 when other country is selected.

G .Are there other things that I need to know?

You need to make sure that you fill up all the 60 boxes for Peninsular, Sabah, Sarawak, Singapore, Brunei and Others. Otherwise, the costing will not be saved.

H. What if I don’t deliver items to other countries like Singapore?

You need to make sure that the fields are filled up with numbers. Let’s say you have no delivery to Singapore, then, put 0.00 in the fields.

I . Why do I need to fill every boxe?

Our apps checks all value in the boxes line by line. This is because we cannot afford to lose any value that merchants insert in the boxes. Some merchants offer free delivery until a certain quantity while other merchants start charging delivery according to the number of items. Thus, filling all boxes is mandatory for every merchants.

J. This is insane. Why can’t senangPay think of a simplified method to solve this?

The ADVANCE DELIVERY COSTING is designed to accommodate all kinds of merchants. Different merchants sell different items with different delivery costs based on with different quantities and countries delivered to. Thus, we need to be fair to all our merchants and only by allowing every merchant to control each delivery cost for each quantity and for each country, will everybody’s problems be solved.

K. But still, I have 1000 products thus, do I need to deploy everything accordingly?

Yes, you need to.

L. Do I have any other options?

You can choose to start integrating with shopping carts if you have a lot of products to sell. The Payment Form is designed for merchants that have limited number of items. Shopping cart will let you manage your product and business more effectively if you have a lot of products to sell. Please take note that senangPay is an Online Payment Gateway at this moment and not an Online Business Management Solutions yet. Kindly choose the shopping cart supported by senangPay by clicking here.