Payment and Refunds
My Customer's FPX Payment FAILED but the Bank Account Has Been SUCCESSFULLY Deducted
1. There are a few issues that might happen sometimes when your customer’s FPX payment FAILS, but his bank account has been deducted with the amount.
2. If this happens :
- Kindly notify us as soon as possible with the details so that we are aware of the issue.
- Please advise your customers to contact their processing bank. Click here to view the list of the bank contact details
- If the case is still not settled, please advise your customers to contact FPX at [email protected]
Please take note that :
- This is an issue between FPX and the banks. There is not much that we can do.