← back

How Do You Process the Refund For Your Customers

Refund is only applicable for customers who made payment via their Credit Cards

1. Login to your dashboard

2. Go to Menu > Transaction > List

Screen Shot 2016-02-24 at 2.18.48 PM

3. Select the transaction to proceed with refund

4. Scroll down to the bottom of the transaction detail. You will find the button “Request for Refund”. Click this button

Screen Shot 2016-03-07 at 12.15.38 PM

5. You will see a page to confirm whether you want to proceed or not with the refund. If you confirm, click “Confirm Refund Request & Make Payment”. If you want to cancel, click “Back”

Screen Shot 2016-03-07 at 12.20.25 PM

6. If you proceed with the refund, you need to transfer the payment back to senangPay

7. You can also double check the refund charges under the Charges > List

Screen Shot 2016-03-07 at 12.41.54 PM

8. We will process the refund within 3 weeks

9. The merchant will receive the refund according to the settlement process.