How Do You Process the Refund For Your Customers

Refund is only applicable for customers who made payment via their Credit Cards

1. Login to your dashboard

2. Go to Menu > Transaction > List

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3. Select the transaction to proceed with refund

4. Scroll down to the bottom of the transaction detail. You will find the button “Request for Refund”. Click this button

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5. You will see a page to confirm whether you want to proceed or not with the refund. If you confirm, click “Confirm Refund Request & Make Payment”. If you want to cancel, click “Back”

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6. If you proceed with the refund, you need to transfer the payment back to senangPay

7. You can also double check the refund charges under the Charges > List

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8. We will process the refund within 3 weeks

9. The merchant will receive the refund according to the settlement process.