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Required Documents to Submit

A. Why we need the documents

This is required following the regulation set by the card scheme and our acquirer bank to ensure our policies are aligned with the standard bank compliance, governed by Bank Negara Malaysia.

 

B. What to submit

Referring to merchant nature of business, requirements below are obligatory for senangPay onboarding team to process merchant’s application :
 

B1. Business Entity ( Sole Proprietorship / Partnership / Private Limited Company / Public Limited Company / Unlimited Companies / Limited Liability Partnership )

1. Business registration form – SSM Form 9 (Front page), Form 24 (Memorandum of Association), Form 49 (Particulars of Director) OR Form Section 14 (Application For Registration Of A Company) OR Corporate Information, Form 13 Certificate Of Incorporation On Change Of Name Of Company. Please refer link for Form Section 14 – https://www.ssm.com.my/Pages/Legal_Framework/PDF%20Tab%202/incorp_superform.pdf

2. Latest 3 months Bank Statement (must show name of bank, details account owner, date) first page of the statement only.

3. Photocopy of Malaysian Identity Card (IC) / Copy of Passport (front & back) of Business Owner and/or accountholder. Note : Accountholder is the person or non-business owners who registers an account with senangPay and has full authority on the account including employee of the company. The IC of an accountholder is only applicable under onboarding & risk team request.

4. Utility bill details of company name and address must match SSM and/or bank statement (Document must be clear dated within 3 months from senangPay account application). Alternatively, you may submit tenancy agreement as proof of address and business.

5. Photo of products or inventories as advertised on merchant’s sale platform. Merchant that offers services may provide billing agreement / sales invoice / quotations on services offered.

6. Pictures of the office interior (Signboard + office interior). If you do not have office space, you may provide stock ownership documents.

7. Health Food & Supplement, Cosmetics including Medicinal products must be registered with the Ministry of Health Malaysia (MOH), OR the ingredients must be approved by NPRA / FDA and/or KKM Notification is required. Medical device must have an established license or an approval from Medical Device Authority Malaysia (MDA)

8. Merchant website / social media platform must be complete and fully operated. Return URL, Call back URL must be updated and integrated with your website / platform of sales. If merchant decides to utilize senangPay payment form, details of product photo and services including policies (Terms & Condition OR Privacy Policy, Cancellation Policy, Refunds Policy and Shipping) must be incorporated.

9. Merchant website / sales platform must incorporate Terms & Condition, Privacy Policy, Cancellation Policy, Refunds and Shipping Policy as this disclosure is to protect merchant and educate their customers at the time of the transaction and transparency as customers are informed about their rights on refunds / cancellation / exchange.

  • Compulsory policies: Terms & Condition, Privacy Policy, Cancellation Policy, Refunds Policy and Shipping Policy, Taxes, Payment.
  • Recommended policies: Warranties, Wholesale Inquiries.
  • Bonus policies: Coupons & Discounts, Member Policies, Size Chart.
  •  

B2. Organization / Society

1. Registration form (Form 3) / Registrar of Society (ROS)

2. Latest 3 months Bank Statement (must show name of bank, details account owner, date) first page of the statement only.

3. Photocopy of Malaysian Identity Card (IC) on one of the Exco members (front & back)

4. IC copy of one of the Exco members (front & back)

5. Letter of Registration / Crowdfunding Approval Letter from local authorities (Pihak Berkuasa Tempatan) / Federal Territory Religious Council (MAIWP/JAWI) for merchants operating Education Centres.

6. Utility bill details of organization name and address must match registration form and/or bank statement (Document must be clear dated within 3 months from senangPay account application). Alternatively, you may submit tenancy agreement as proof of address and business.

7. Pictures of products

8. Pictures of the office interior (Signboard + premise)

9. Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

10. Merchant website / social media platform must be complete and fully operated. Return URL, Call back URL must be updated and integrated with your website / platform of sales. If merchant decides to utilize senangPay payment form, details of product photo or services including policies (Terms & Condition OR Privacy Policy, Cancellation Policy, Refunds Policy and Shipping) must be incorporated.

11. Merchant website / sales platform must incorporate Terms & Condition, Privacy Policy, Cancellation Policy, Refunds andShipping Policy as this disclosure is to protect merchant and educate their customers at the time of the transaction andtransparency as customers are informed about their rights on refunds / cancellation / exchange.

    • Compulsory policies: Terms & Condition, Privacy Policy, Cancellation Policy, Refunds Policy and Shipping Policy, Taxes, Payment.
    • Recommended policies: Warranties, Wholesale Inquiries.
    • Bonus policies: Coupons & Discounts, Member Policies, Size Chart.

Please take note :

  • Upon processing your account application, senangPay Onboarding & Risk team may request additional
    supporting documents during the review of your business risk assessment.
  • All account application is subject to our acquirer’s approval, any pending or additional documents required will
    be informed via email / phone.
  • senangPay will not accept prohibited products or services that violate our Terms & Agreement, websites / sales
    platform found to be selling prohibited, banned products or services are subject to immediate account
    termination, frozen funds, forfeiture of funds, fines, and/or order cancellations, all without notice.
  • All documents submitted are not returnable.
  • Please ensure that your website/sales platform is ready before your account can be approved, as this is necessary to ensure that your product/service does not violate our Terms & Agreement.

C. Examples of Items to submit

As an example, for information purposes only, we need to hide the information on these documents.

  • Please do not mask the documents you submit to us as what we display here is for your reference only.
1. Identification card

ic

 
2. Bank statement
  • Please do not mask the documents as what we display here is for reference only.

onlinebankstatement

137x22xspace.png.pagespeed.ic.IoAxAisfVW

OR

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maybankbankstatement

137x22xspace.png.pagespeed.ic.IoAxAisfVW

3. SSM / Business registration form
  • Please do not mask the documents as what we display here is for reference only.

formD2137x22xspace.png.pagespeed.ic.IoAxAisfVW

makperniagaan

makpemilik

OR

3.1 Form 9 (submit all the pages)137x22xspace.png.pagespeed.ic.IoAxAisfVW

borang9

3.2 Form 24 (submit all the pages)

form24

 
3.3 Form 49 (submit all the pages)

137x22xspace.png.pagespeed.ic.IoAxAisfVW

form49

OR

LLP1LLP3LLP2137x22xspace.png.pagespeed.ic.IoAxAisfVW

OR

doc1

doc2

doc3

  • All the pages of the Business Registration Form must be submitted. The above documentis just an example of the form you need to submit.
  • Please do not mask the documents as what we display here is for reference only.

 

4. Organization / Society Registration Form (Form 3)

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borang3

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5. List of Exco members

 listexco2

 

6. Utility Bills

 

D. When to submit

Please submit the documents immediately after your registration is successful.  If you do not submit the documents, we cannot process the settlement for you. Our finance department will ensure that the submitted bank account information given is accurate prior to processing the settlement to your account.

 

E. Where to submit

Click here to see more details on where to submit the documents. Make sure your documents are compressed and scaled down below 2 MB for each documents.

 

F. What if I do not have a 1-month Bank Account Statement?

For the merchant who has just opened a new bank account, you can send to us a screenshot of the bank account statement page that states your bank account number and account name instead.

 

G. What if I choose not to send the documents?

We cannot process the settlement to your account.