Required Documents to Submit

A. Why we need the documents

Your documents are needed as required by our acquiring bank

 

B. What to submit

After completing the registration, you are required to email us the following documents:

B1. Business Entity Sole Proprietorship / Partnership (Enterprise)

1. Business registration form / SSM (Form D front page, company’s and owner’s information pages)

2. Bank account statement (name and account number must be visible)

3. IC of directors (front & back)

4. Utility bill with name and address matching the senangPay accountholder (Document must be clear, and the current bill is dated within 3 months of the date of registration). You may provide us with any bill under the business name. (Tenancy Agreement, TM Streamyx / Unifi / Astro Bill / Celcom / Maxis / Umobile etc.).

5. Pictures of products/inventory or ready stocks.

6. Pictures of the office interior (Signboard + 2 office interior) *If you do not have office space, you may provide us with the real picture of your inventory.

7. Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

8. Please provide us with your business URL link address of your blog or website/ Facebook/ Instagram/ Twitter via your senangPay dashboard at the Settings menu.

9. You need to include your Shipping, Cancellation and Refund Policies. Most e-commerce businesses should have Shipping, Cancellation and Refund Policies incorporated to be disclosed to their customers at the time of the transaction so customers may be informed about their rights to refunds.

  • Compulsory policies: Returns / Cancellation & Refunds, Shipping & Taxes, Payment.
  • Recommended policies: Warranties, Wholesale Inquiries.
  • Bonus policies: Coupons & Discounts, Member Policies, Size Chart.

B.2 Business Entity Sdn. Bhd. / Private Limited

1. Business registration form / SSM (Form 9, Form 24 & Form 49)

2. Bank account statement (name and account number must be visible)

3. IC of directors (front & back)

4. Utility bill with name and address matching the senangPay accountholder (Document must be clear, and the current bill is dated within 3 months of the date of registration). You may provide us with any bill under the business name. (Tenancy Agreement, TM Streamyx / Unifi / Astro Bill / Celcom / Maxis / Umobile etc.)

5. Pictures of products/inventory or ready stocks.

6. Pictures of the office interior (Signboard + 2 office interior) *If you do not have office space, you may provide us the real picture of your inventory.

7. Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

8.Please provide us with your business URL link address of your blog or website/ Facebook/ Instagram/ Twitter via your senangPay dashboard at the Settings menu.

9. You need to include your Shipping, Cancellation and Refund Policies. Most e-commerce businesses should have Shipping, Cancellation and Refund Policies incorporated to be disclosed to their customers at the time of the transaction so customers may be informed about their rights to refunds.

  • Compulsory policies: Returns / Cancellation & Refunds, Shipping & Taxes, Payment.
  • Recommended policies: Warranties, Wholesale Inquiries.
  • Bonus policies: Coupons & Discounts, Member Policies, Size Chart.

B3. Organization / Society

1. Registration form (Form 3)

2. List of Exco members

3. Bank account statement (name and account number must be visible)

4. IC copy of one of the Exco members (front & back)

5. Letter of Registration / Crowdfunding Approval Letter from local authorities (Pihak Berkuasa Tempatan) / Federal Territory Islamic Religious Department (Jawi) for merchants operating Tahfiz Education Centres.

6.Utility bill with name and address matching the senangPay accountholder (Document must be clear and the current bill is datedwithin 3 months of the date of registration). You may provide us with any bill under the business name. (Tenancy Agreement, TM Streamyx / Unifi / Astro Bill / Celcom / Maxis / Umobile etc.)

7. Pictures of products

8. Pictures of the office interior (Signboard + 2 office interior) *If you do not have office space, you may provide us with the real picture of your inventory.

9. Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

10. Please provide us with your business URL link address of your blog or website/ Facebook/ Instagram/ Twitter via your senangPay dashboard at the Settings menu.

11. You need to include your Shipping, Cancellation and Refund Policies. Most e-commerce businesses should have Shipping, Cancellation and Refund Policies incorporated to be disclosed to their customers at the time of the transaction so customers may be informed about their rights to refunds.

    • Compulsory policies: Returns / Cancellation & Refunds, Shipping & Taxes, Payment.
    • Recommended policies: Warranties, Wholesale Inquiries.
    • Bonus policies: Coupons & Discounts, Member Policies, Size Chart.

 

C. Examples of Items to submit

As an example, for information purposes only, we need to hide the information on these documents.

  • Please do not mask the documents you submit to us as what we display here is for your reference only.
1. Identification card

ic

2. Bank statement
  • Please do not mask the documents as what we display here is for reference only.

onlinebankstatement

137x22xspace.png.pagespeed.ic.IoAxAisfVW

OR

137x22xspace.png.pagespeed.ic.IoAxAisfVW

maybankbankstatement

137x22xspace.png.pagespeed.ic.IoAxAisfVW

3. SSM / Business registration form
  • Please do not mask the documents as what we display here is for reference only.

formD2137x22xspace.png.pagespeed.ic.IoAxAisfVW

makperniagaan

makpemilik

OR

3.1 Form 9 (submit all the pages)137x22xspace.png.pagespeed.ic.IoAxAisfVW

borang9

3.2 Form 24 (submit all the pages)

form24

 
3.3 Form 49 (submit all the pages)

137x22xspace.png.pagespeed.ic.IoAxAisfVW

form49

OR

LLP1LLP3LLP2137x22xspace.png.pagespeed.ic.IoAxAisfVW

OR

doc1

doc2

doc3

  • All the pages of the Business Registration Form must be submitted. The above documentis just an example of the form you need to submit.
  • Please do not mask the documents as what we display here is for reference only.

 

4. Organization / Society Registration Form (Form 3)

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borang3

137x22xspace.png.pagespeed.ic.IoAxAisfVW

5. List of Exco members

 listexco2

 

6. Utility Bills

 

D. When to submit

Please submit the documents immediately after your registration is successful.  If you do not submit the documents, we cannot process the settlement for you. Our finance department will ensure that the submitted bank account information given is accurate prior to processing the settlement to your account.

 

E. Where to submit

Click here to see more details on where to submit the documents. Make sure your documents are compressed and scaled down below 2 MB for each documents.

 

F. What if I do not have a 1-month Bank Account Statement?

For the merchant who has just opened a new bank account, you can send to us a screenshot of the bank account statement page that states your bank account number and account name instead.

 

G. What if I choose not to send the documents?

We cannot process the settlement to your account.