Change Access Email

A. I want to change my username. Can I change it?

You cannot edit your email login or username. Nevertheless, if you desperately, really want to change it, please submit your request ticket to the support in your dashboard. You will be charged an amount of RM10.00 for the change request.

 

B. How to request the change in username?

1. Notify us by sending a ticket to help@senangpay.my

2. Let us know what your current email is and also the new email that you wish to change to.

3. Upon confirmation, we will add the charges in the system

4. You will see the charges in your dashboard ( Charges > List ) under “Charge for updating login id”.

5. Proceed to make payment.

6. Notify us on the approved payment.

7. We will then change the email accordingly.

8. We will notify you through the same ticket once the email is changed.