Why Can’t I Login to My Account?

There are a few reasons why you cannot login to your account :

1. Your account is frozen (inactive), which means you are unable to login to your account. The reasons are:

• You have breached the terms & conditions with senangPay.
• You sell item that are considered illegal in Malaysia.

2. Forgot your password

• You can simply click on ‘Forgot Password’ button 

• Enter your email (Make sure the email you enter is the email you used to create the account)

• Check your email. After you enter your email or username, an email will be sent to your senangPay-associated email address and follow the step.

3. Incorrect / forgot your email

• Notify us through [email protected]