Who Bears the Cost ?

A. Who bears the 2.5% or 1.5% cost for senangPay package?

The 2.5%, 1.5% or the 1.8% cost is under the merchant’s responsibility. This means that it becomes a business cost to the merchant.

B. Who bears the 2.1% until 5.9% cost for senangPay X Stripe package?

The 2.1% or the 5.9% cost is under the merchant’s responsibility. Which means, it is a business cost to the merchant.

C. Can the merchant transfer the cost to customer?

Merchants cannot transfer the cost to customers because as subscribers to senangPay they are responsible for the fee of providing payment facilities to customers

C. Can the merchant increase the price of his/her product/service to cover the transaction rate cost?

Increasing the price depends on the merchant’s business strategy and decision, thus, it is up to the merchant to decide what is best for his/her business.