What is senangPay Feeback & Support Channel

Once you subscribe to senangPay, you are entitled a free support forever.

 

A. guide.senangpay

This is our online knowledge repository centre where all documentation, updates and ‘How To’ are compile so that you can search and read on how to use and manage your senangPay. From the “Guide’ you can :

  • Browse our documentation in the Knowledge Base
  • Search by keywords to help you find answers to your questions
  • Suggest a new Feature you’d like to see on senangPay someday
  • Report a bug or issue, and find user-suggested solutions to commonly reported problems on senangPay
  • Stay updated on known issues, announcements and product releases – and give us feedback.

 

B. Support & Feedback through your Dashboard

Support is a communication channel between you and the senangPay support team. Notify us by sending ticket and our team will contact you (merchant) by your contact email . Our support team will entertain and answer all your questions regarding your problems.

 

C. How to create feedback / support

1. Go to Menu > Support > Create New

2. Fill in the related details and click “Create Feedback” button.

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Please take note that :

  • Our response time is within 2 working days including weekends and we will ensure to help you out throughout the process.