The documents verification process

This are the steps and process for the document submission process.

1. You (merchant) upload the required documents to your senangPay dashboard.

2. You (merchant) will receive a notification email from senangPay for the document submitted.

3. senangPay will verify the documents and do our things. This process will takes from 1 to 14 days.

4. In the mean time, you can use and have access to your senangPay dashboard and start selling only that the settlement part is pending.

5. senangPay will email you & update in the dashboard the status of the documents either COMPLETE or INCOMPLETE.

6. If the document status COMPLETE, your settlement will be process accordingly.

7. If the document status is INCOMPLETE, senangPay will let you know what document to reupload.

8. Repeat step 1 until finally step 6.

Can I email or send a ticket to senangPay for the document status within 14 days?

Yes you can but the answer will be something like this :

“We are sorry but your documents is still in verification process”

What happened if I still don’t get any response from senangPay after 14 days?

Please open a ticket and submit to us so that we can triple check on what is happening to your documents.
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Have more questions? Submit a request by clicking the green help button right side, bottom

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