Why we need the documents

Your documents are needed as required by our acquiring bank

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What to submit

After registration is done, you are required to email us the following documents:

Business Entity Sole Proprietorship / Partnership (Enterprise)

  • Business registration form / SSM (Form D front page, company’s and owner’s information pages)
  • Bank account statement (name and account number must be visible)
  • IC copies of all partners (if it is a partnership entity) (front & back)
  • Halal certificate from JAKIM may be required for certain business field including food industry
  • Utility bill with name and address matching senangPay’s accountholder (Document must be clear, current bill within 3 months)
  • Photo of all products and office interior ( Signboard + 2 office interior ). If you do not have office space, please provide us with a screenshot of the product / service sold from your website.
  • Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

Business Entity Sdn. Bhd. / Private Limited

  • Business registration form / SSM (Form 9, Form 24 & Form 49)
  • Bank account statement (name and account number must be visible)
  • IC copies of one of the Directors (front & back)
  • Halal certificate from JAKIM may be required for certain business field including food industry
  • Utility bill with name and address matching senangPay’s accountholder (Document must be clear, current bill within 3 months)
  • Photo of all products and office interior ( Signboard + 2 office interior ). If you do not have office space, please provide us with a screenshot of the product / service sold from your website.
  • Provide Ministry of Health Malaysia certificate (KKM / FDA approved) on medicinal and cosmetic products.

Organization / Society

  • Registration form (Form 3)
  • List of Exco members
  • Bank account statement (name and account number must be visible)
  • IC copy of one of the Exco members (front & back)
  • Halal certificate from JAKIM may be required for certain business field including food industry
  • Utility bill with name and address matching senangPay’s accountholder (Document must be clear, current bill within 3 months)
  • Photo of all products and office interior ( Signboard + 2 office interior ). If you do not have office space, please provide us with a screenshot of the product / service sold from your website.
  • Letter of Registration / Crowdfunding Approval Letter from local authority (Pihak Berkuasa Tempatan) / Federal Territory Islamic Religious Department (Jawi) for merchants operating Tahfiz Education Centre

Examples of Items to submit

For example purpose, we need to hide the information on these documents.

Please do not mask the documents, what we display here are for reference only.

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Identification card137x22xspace.png.pagespeed.ic.IoAxAisfVW

ic

Please do not mask the documents, what we display here are for reference only.

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Bank statement

onlinebankstatement

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OR

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maybankbankstatement137x22xspace.png.pagespeed.ic.IoAxAisfVW137x22xspace.png.pagespeed.ic.IoAxAisfVW

Please do not mask the documents, what we display here are for reference only.

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SSM / Business registration form

formD2137x22xspace.png.pagespeed.ic.IoAxAisfVW

makperniagaan

makpemilik

OR

Form 9 (need all pages)137x22xspace.png.pagespeed.ic.IoAxAisfVW

borang9137x22xspace.png.pagespeed.ic.IoAxAisfVW

Please do not mask the documents, what we display here are for reference only.

137x22xspace.png.pagespeed.ic.IoAxAisfVW

Form 24 (need all pages)

form24137x22xspace.png.pagespeed.ic.IoAxAisfVW

Please do not mask the documents, what we display here are for reference only.

137x22xspace.png.pagespeed.ic.IoAxAisfVW

Form 49 (need all pages)

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form49

OR

LLP1LLP3LLP2137x22xspace.png.pagespeed.ic.IoAxAisfVW

OR

doc1

doc2

doc3

Business Registration Form must be given for all pages. Above is just an example.

Please do not mask the documents, what we display here are for reference only.

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Organization / Society Registration Form (Form 3)

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borang3

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List of Exco members137x22xspace.png.pagespeed.ic.IoAxAisfVW

 listexco2

Utility Bills

When to submit

Please submit the documents immediately after registration is successful.  If you do not submit the documents, we cannot process the settlement for you.

Our finance department will ensure submitted bank account information given is accurate prior to processing settlement to your account.

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Where to submit

Please submit your documents from your senangPay Dashboard. Make sure your documents has been compress and scaled down below 2 MB each documents.

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What if I do not have 1-month Bank Account Statement?

For merchant who just opened a new bank account, you can send to us a screenshot of the bank account statement page that states your bank account number and account name instead.

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What if I choose not to send the documents?

We cannot process the settlement to your account.137x22xspace.png.pagespeed.ic.IoAxAisfVW

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Please take note that :

1. You can login to Dashboard and start using senangPay even if your document is pending.
2. You cannot receive money on the settlement day if your document is pending.
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Have more questions? Submit a request by clicking the green help button right side, bottom

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