1. Below are the table for our delivery charges:
|Standard Delivery||RM 8.40||RM 12.00||RM 40.00|
|Free shipping for orders over RM 400.00|
|3-5 working days||5-10 working days||14-20 working days|
|Express Delivery||RM 15.00||RM 25.00||–|
|Next working days|
(applicable for orders within Klang Valley only)
|3-5 working days||–|
|Self-pickup||Free of charge||–||–|
|(applicable for orders within Klang Valley only)||–||–|
2. Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
3. Orders are not delivered on weekends or public holidays. Order will be dispatched within 48 hours of time of order. However, there may be delays during busy periods (including sales).
4. Our courier will re-attempt delivery up to 3 times and doesn’t charge any re-delivery fee. If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at a suitable time.
5. In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. All un-attempted parcel will be returned to our warehouse after the 3 trial deliveries have been scheduled. Resending cost will be charged for the next delivery arrangement.
6. To track your delivery, please refer link below:
B. Payment Method
We pride ourself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. No card details will be stored on our server. We accept the following payment options:
- Credit/Debit Card – We accept Visa and MasterCard, local and overseas via our Payment Gateway Provider; senangPay.
- FPX / Bank transfer – Pay directly with online banking via our Payment Gateway Provider; senangPay
- e-Wallet – We accept payments from Touch ‘n Go, Boost & GrabPay e-Wallet , via our Payment Gateway Provider; senangPay
C. Returns & Refunds
We are happy to replace or exchange products returned within 14 days from the purchase date as long as it’s returned in its original packaging, unused and sellable condition. Any cost of returning the unwanted item to us will not be refunded. Once we have received the returned item, we will proceed to exchange for the items you want to exchange with same value or higher. Any variance in payment shall be made to secure the order.
If the replacement of item is unavailable, you may request for a refund via the original payment method but please allow sufficient time for the process. Proof of purchase will be required for all exchange or refund, so keep your receipts or invoices to make the return easier! Please have the following available:
- Image of Item/parcel(s) received
- Name of Item
- Order Number/Transaction Reference
In the unlikely event that you receive wrong product, we will deliver the product that you’ve ordered as fast as we could and retrieve the incorrect one at our cost. However, if you prefer an exchange or refund, we are happy to process for you which include refunding the purchase price and delivery charges or providing a replacement product provided the items returned within a reasonable time as per Return Policy.