When can you access the Dashboard

When can you access the Dashboard

When can I access the Dashboard ? You can login to the Dashboard straight away after the subscription fee is PAID. Does this mean I can use senangPay before I submit the documents? Yes. You will have 7 days to submit … Continued
Advanced Delivery Costing

Advanced Delivery Costing

We received inquiry from merchants on how to solve the problems of different delivery costing for different quantity of item. Thus, we have updated the Form with this Advanced Delivery Costing feature. What is Advanced Delivery Costing? The Advanced Delivery … Continued
Maximum price for product / item to sell

Maximum price for product / item to sell

What is the maximum price for product / item to sell? There is no maximum price for product / item to sell as long as the customer’s bank approves the transaction. Have more questions? Submit a request by clicking the green help … Continued
Feedback Status Update

Feedback Status Update

Feedback Status Every feedback or inquiry from merchant either from Dashboard or senangPay Sales web will be streamline into Zendesk. This will enable our support team to focus and answer all merchant’s inquiry and feedback efficiently.   Feedback Timeline Each inquiry / … Continued
Fraud Suspect

Fraud Suspect

Fraud Suspect If you happen to spot and suspect any of our merchants or not our merchant is doing fraud, kindly please let us know asap. Please click on the green “Help” button on the right side – below of … Continued
Priority Payment

Priority Payment

The feature allows you to set the default payment method (such as FPX as the default) or disable one of the payment methods. For example, you want to disable credit card payment and only enable FPX. Options of priority The … Continued
Payment Form Language

Payment Form Language

This feature allows you to set the payment form language. The available languages are English and Bahasa Melayu. Options of language The options for merchant are: 1. Set your Payment Form in Bahasa Melayu. 2. Set your Payment Form in English. 3. … Continued
Promo Code

Promo Code

This feature allows you to create promotional codes or discount codes to be distributed to your customer. Your customer then use these codes and insert the codes into the Payment Forms to enjoy discounted price. Options of Promo Code The … Continued
What is senangPay Feeback & Support Channel

What is senangPay Feeback & Support Channel

Once you subscribe to senangPay, you are entitled a free support forever. There are 2 types of support from senangPay.   guide.senangpay.my This is our online knowledge repository centre where all documentation, updates and How To are compile so that … Continued
Why I cannot login to my account?

Why I cannot login to my account?

There are few reasons why your account being freeze  (inactive). This means that you cannot login to your account. 1. You breach the terms & conditions with senangPay. 2. You sell item that is consider illegal in Malaysia. Please take … Continued