Refund request by merchant for senangPay subscription

You are not entitled for refund if you changed your mind after having a merchant account with us and paid the subscription fee.
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Refund because of Termination of Service

If we terminate you from using our service for any reason in accordance with the Terms of our service, we will not give you a refund for the amount fee that you have paid to us. Similarly if you terminate our service for whatever reasons, you are not entitled for any refund.
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Refund request by customer through merchant

Merchant that initiates refund for customers are subject to a service charge fee of 1.5% for Credit and Debit card from the total amount requested. Refund is not available for FPX transaction.
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How to make refund for your customer

1. Login to your dashboard

2. Go to Menu > Transaction > List

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3. Select the transaction to proceed with refund

4. Scroll down to the bottom of the transaction detail. You will find the button “Request for Refund”. Click this button

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5. You will be seeing a page to confirm whether you want to proceed or not for the refund. If you confirm, click “Confirm Refund Request & Make Payment”. If you want to cancel, click “Back”

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6. If you proceed to refund, you need to make the payment back to senangPay

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7. You can also double check the refund charges under the Charges > List

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7. We will process the refund within 3 weeks

8. The transaction that was requested for refund will be paid back to the merchant according to the settlement process
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Other matters

senangPay reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking and FPX ruling, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies. In addition senangpay may cancel transactions it reasonably considers to be potentially fraudulent, unlawful, or in breach of senangPay prohibited items and Term of use service or privacy policy. In the event the transaction is refunded , the merchant concern will be charged a fee of 1.5% from the total amount transaction requested for credit and debit card. Refund is not available for FPX transaction.
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