From 14th June 2017, senangPay are offering the new transaction rates for all new merchant. The existing merchant will stick with the previous rates based on the subscription. However, existing merchants can enjoy the new rates by upgrading the subscription.

Can I upgrade from 3% and RM 1.50 rates to 2.5% and 1.5% rates?

Yes, you can.

 

What do I need to do to upgrade the transaction rates?

These are the few steps for you to upgrade the transaction rates:

  1. Go to Settings > Subscription.
  2. Click on “Upgrade Subscription”.
  3. Autocalculation will be performed there for how much you will need to pay for package upgrading.
  4. You make the payment.
  5. After we received the payment, the transaction rates will be automatically changed to the new transaction rates.

Can I downgrade from new rates to previous rates?

Sorry, no you can’t.

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Have more questions? Submit a request by clicking the green help button right side, bottom

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