senangPay Branding Guidelines

senangPay Branding Guidelines

Purpose of brand guide The main objectives of this brand guidelines is to ensure that senangPay branding is unified from the original source, with no alteration and to make the brand appearance standard in all format either Online, Offline, all … Continued
Feedback Status Update

Feedback Status Update

Feedback Status Every feedback or inquiry from merchant either from Dashboard or senangPay Sales web will be streamline into Zendesk. This will enable our support team to focus and answer all merchant’s inquiry and feedback efficiently. Feedback Timeline Each inquiry / feedback … Continued
Affiliate Program

Affiliate Program

Previously… Previously we had a program called senangPay Affiliate Program in which this program aims to encourage current senangPay merchants to help promote senangPay to their family and friends with the goal to increase the number of senangPay’s merchants. The … Continued
Settings

Settings

Settings is where your senangPay subscription info and profile setting page. Under the Settings menu, there are 2 submenu.   Subscription This will displayed all the related subscription information.   Profile This will displayed all the related profile and business … Continued
WooCommerce plugin Failure

WooCommerce plugin Failure

If your website turns to blank page after you have uploaded senangPay WooCommerce plugin, it is because you did not install the WooCommerce plugin. Remember, there are 2 things here: 1. WooCommerce plugin 2. senangPay WooCommerce plugin Disabling the files … Continued
Who bears the 3% or RM1.50 cost

Who bears the 3% or RM1.50 cost

Who bears the 3% or RM1.50 cost? The 3% or the RM1.50 cost is under the merchant’s responsibility. Which means, it is a business cost to the merchant. Can merchant transfer the cost to customer? Merchant cannot transfer the cost to … Continued
Fraud Suspect

Fraud Suspect

Fraud Suspect If you happen to spot and suspect any of our merchants or not our merchant is doing fraud, kindly please let us know asap. Please click on the green “Help” button on the right side – below of … Continued