When can you access the Dashboard

When can you access the Dashboard

When can I access the Dashboard ? You can login to the Dashboard straight away after the subscription fee is PAID. Does this mean I can use senangPay before I submit the documents? Yes. You will have 7 days to submit … Continued
Common reasons for FAILED transaction

Common reasons for FAILED transaction

Reason for failed transaction is usually received as a response from Visa / Mastercard / FPX / Bank. It is beyond senangPay’s control, unless we notify merchants that senangPay is having a technical problem that affects transaction process. Most common … Continued
Report

Report

Report allow you to generate and download your activity details from senangPay. Under the Report menu, there are 2 submenu.   Transaction Transaction is a sales record between you and your buyer. This page allow you to generate transaction report. Select your … Continued
FPX availability time

FPX availability time

The availability of FPX services that appear in senangPay Payment Form are subjected to the availability of the listed banks provided by FPX to senangPay. This means that senangPay has no control on the availability of the listed banks. If the … Continued
Refund Policy

Refund Policy

Refund request by merchant for senangPay subscription You are not entitled for refund if you changed your mind after having a merchant account with us and paid the subscription fee. Refund because of Termination of Service If we terminate you from … Continued
Maximum price for product / item to sell

Maximum price for product / item to sell

What is the maximum price for product / item to sell? There is no maximum price for product / item to sell as long as the customer’s bank approves the transaction. Have more questions? Submit a request by clicking the green help … Continued